Intercom Fin

About Intercom Fin

Key Features

Note: Salesforce signed a definitive agreement in June 2026 to acquire Fin (formerly Intercom) for roughly $3.6 billion, with the deal expected to close in the early months of 2027. Pricing is unchanged today, but packaging is worth re-confirming on a multi-year commitment — Agentforce has its own commercial model, and how the two are reconciled after close has not been announced. Fin is sold through custom plans based on support volume, channels, and workspace configuration, with outcome-based pricing tied to resolutions rather than seats. Ask specifically how a resolution is counted and what happens to your rate as deflection improves, since that is where the cost curve lives.

Use Cases

Limitations

• Pending acquisition (announced Jun 2026): Salesforce agreed to acquire Fin for $3.6B, expected to close in early 2027, so the long-term roadmap now depends on Agentforce strategy
• Renamed (May 2026): the company formerly known as Intercom is now Fin, so older docs, reviews, and contracts reference a name that no longer matches the vendor
• Works best with a clean, well-maintained knowledge base
• Pricing is not self-serve for most teams

Frequently Asked Questions